FAQ
We’ve put together answers to the most common questions from our customers. If you don’t see your answer here, feel free to contact us.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major payment methods supported by Shopify, including Visa, Mastercard, American Express, Apple Pay, and more.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible at info@oguzbaris.shop.
Shipping
Q: Do you offer free shipping?
A: Yes! We always offer free shipping on all orders to the USA.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Delivery usually takes 5–9 business days depending on your location.
Q: Do you ship internationally?
A: Currently, we ship only to the USA.
Q: Will I receive a tracking number?
A: Yes. Once your order ships, you’ll receive a tracking number by email.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery. Returns are always free, with no restocking fees.
Q: How do I start a return?
A: Simply contact us at info@oguzbaris.shop or +1 (360) 612-8608 to request a prepaid return label.
Q: How long does it take to get my refund?
A: Refunds are processed within 14 business days after we receive and inspect your return.
Q: Do you accept exchanges?
A: Yes, you can exchange your item for another size, color, or style within the 30-day return window.
Products
Q: Are your caps one-size-fits-all?
A: Most of our caps are adjustable and fit most head sizes. Check the product description for details.
Q: Are your products unisex?
A: Yes, our streetwear-inspired caps are designed to suit both men and women.
Contact
Q: How can I reach customer support?
A: You can email us at info@oguzbaris.shop or call us at +1 (360) 612-8608. We reply within 24 hours on business days.